Help & FAQs

When the booking is confirmed (by email and SMS if you request so), the payment will be processed.
A hotel voucher will be sent directly to the hotel which you made a reservation with.
You will also be able to print your reservation confirmation voucher, you may be asked to present to the front desk upon checkin. Generally, you only present your identification to the hotel reception when you check in.

Once the room is confirmed, we will send you, by email, a confirmation voucher detailing all the reservation and price conditions. We invite you to make printout of this voucher to be kept and presented at the time of your check-in. Your voucher will be accompanied by a booking confirmation number; make sure to have it in hand upon arrival.

We will send you a confirmation email. We can also send you a message by SMS (Short Message System) directly to your mobile phone if you request so during the reservation process.
This email will include a voucher containing the dates and details of your reservation . Note that the voucher attached to the mail must to be kept until you arrive at the hotel.

If you cancel the reservation :

= More than 7 days preceding your check-in date : you pay 15USD
( banking fee + administration fee )

The policy regarding child reductions varies from hotel to hotel. Where these discounts apply, they are passed on to you. This can be verified on the hotel booking detail screen where the booking total is confirmed prior to payment being taken.

Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. This may be listed on the Hotel Lodging page.
The general policy concerning room and breakfast charges for children traveling together with their parents or family is as follows.
Children more than 12 years of age: Any child this age is considered an adult by the hotel industry. Normal charges will apply both for the room and breakfast.
The child supplements will apply to children between the ages of 2-12 years (unless a different age range is specified). They only apply in twin or double rooms.
Child supplements will not be available if the child age is not specified at the time of booking and we will charge for three adults in a triple room if this information is not supplied.
Free cots for babies are only suitable for children under 2 years old.

We have the utmost respect for your privacy and security. We never divulge any information in our fully encrypted database account to anyone without your consent. Once you enter the reservations system to book a reservation, you are automatically taken into a secure booking engine that guarantees a safe and smooth transaction. We are very confident about the Internet security provided by Secure Sockets Layer protocol (SSL). The security features built into Internet Explorer, Netscape Navigator, and AOL, protect your Internet communications with: server authentication, privacy using encryption, and data integrity.

We take the issues of privacy and security very seriously. For peace of mind, please refer to our extensive privacy statement.

Apart from changes that may be made to reflect market conditions, the prices are shown in the currency requested by the user and these are subject to currency fluctuations. Therefore there may be slight variations in price on a daily basis that will reflect any movement in the currency exchange levels. Once a booking has been created however, the currency exchange rate for that booking is fixed as those at the booking creation date, even if further items are added to the booking. Most importantly, the prices include service charges, local taxes and in many cases breakfast.

DISCLAIMER : Please note that the published prices on flexitours.net may change at any time without notice.

You can easily find different kinds of Limousine Car Service at any airport. We do recommend you to use this service since it is the cheapest which is always available.
   Many hotels offer shuttle services to and from the airport. This may be listed on the Lodging Information page. If it is offered, there may be a charge by the hotel for this service but it is often free for hotels close to the airport. Besides, some hotels have their own transportation service for additional transfers in the city.

Most hotels and vacation rentals offer free parking to their guests, although some may charge. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates). This may be listed on the Lodging Information page.

Generally hotels tend to place their bedrooms within four different categories :
      Standard
      Superior
      Deluxe
      Executive
The actual differences between the bedrooms varies from one hotel to another, with executive being the highest standard of room.

Single Room
A single room is designed to accommodate one person only. The room contains one single bed or twin bed.
Double Room
A double room is designed to accommodate two people only. The room contains one queen bed or king size bed or if not available a twin bed.
Twin Room
A twin room is also designed to accommodate two people only. The room contains two single beds or if not available a king size bed.
Family Rooms There are two main types of family rooms, as follows :
Triple Room
A triple room is designed to accommodate three people only. The room will contain either :

One queen and one single bed
Three single beds

            Please specify which option you require when sending your reservation form. We can also assist you in seeking accommodation that can accommodate more than four people in a room. Please specify the number of people in your party when completing your reservation request form.
Note that all kinds of room category are on request and depend on room availability .

We also encourage you to send us a note upon your return from your trip and submit a Hotel review for the hotel(s) you stayed at. Your Hotel's Review will be shown at that hotel information page.

Normal policy for hotels displayed on our web site is that check in time is from 2:00 PM (14:00 hrs.) and the check out time before Noon (12:00 hrs.).

Yes, unless stated otherwise, all taxes and breakfast are included in the price. Effectively this means that the room rate quoted is the total price for the room, and taxes or service charge will not be added to your bill.

We strongly recommend that all clients take out comprehensive travel insurance when making a booking.

We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, and additional expenses to cover hotel accommodation and repatriation costs should any services need to be extended or curtailed due to illness or other insurance risk.

Our Special Internet Rates save you money. Because of the large number of lodging reservations we process, we are able to negotiate special rates with the properties directly. These rates are lower in most cases than the normal rates you could receive by contacting the property simply because of our buying power. To secure your reservation, we require up-front payment with your credit card. This ensures you have a room when you arrive so you are not "bumped" or "overbooked."

Booking a room with our Special Internet Rate gives you both savings and security. You can't beat that!