Help & FAQS

Making a Reservation

Making an online reservation with flexitours.net is easy.. Just complete and send the reservation form making sure that you have given us your e-mail address and a valid credit card. As soon as we receive your request we will contact your chosen hotel to confirm the reservation. It is our policy to reply to all requests within 24 to 48 hours (this time may be longer during high season, weekends, festival periods or special events).

Making a reservation through flexitours.net requires payment with a credit card. Please read our Deposit and Cancellation policybefore making payment.

Due to our high volume of reservations, our consultants are unable to do individual availability checks for clients. We only perform hotel reservations. To make a booking, you must submit a reservation form and provide your credit card details. Then we will check availability with the hotel and revert.

You can reserve by phone or by fax : You can call our 24/7 call center or send us a fax using our form on any of our worldwide numbers : Please click here to see our phone and fax numbers

The special rates listed are only available through our service. If you would like to make a reservation directly with the hotel you will need to contact them directly.

You will be notified via an e-mail (within 24 to 48 hours after placing your order) and you will not be charged. We will do our best to suggest to you an alternative hotel.

You can book 12 months in advance, but please ensure you remember you have made the reservation. During the reservation process, you will be offered to receive a reminder for your convenience (a month, 15 or 7 days prior checkin). Note that your credit card will be charged when you receive your email confirmation.

Even if we accept all bookings that are made on the check-in date, we can only garantee bookings made at least 2-working days (not including Sundays & Public holidays) before the check-in date (if the hotel has not already been fully booked). The earlier you book, the better chance you have to get a confirmed reservation.

If special requests are accepted by the lodging, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they depend only on the hotel availability.

To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address. Don't forget to use your email address to receive your confirmation information.

Please inform directly the hotel as any additional or no charge will only depend on the hotel policy.

Confirming a Reservation

Changing/Cancelling a reservation

Children

Miscellaneous